Eco Care Bags (“Eco Care Bags”, “we”, “us” or “our”) is an Australian-owned wholesaler of jute and eco-friendly packaging, operating the website ecocarebags.com.au (the “Website”). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our Website, request a quote, place an order, or otherwise interact with us.
1. Personal Information We Collect
We may collect the following types of personal information:
Identity and contact details
- Such as your full name, email address, phone number, company/organisation name, delivery address and postcode.
Order and quote information
- Such as product/item codes, quantities, budget range, requested delivery dates, and any artwork or images you upload for custom branding.
Payment information
- Such as billing details processed via our payment providers, PayPal and Stripe. We do not store full credit card details ourselves; payments are handled directly by these providers under their own privacy policies.
Technical and usage information
- Such as your IP address, browser type, device information, pages visited, and referring website, collected automatically through cookies and analytics tools.
Communications
- Records of correspondence when you contact us by phone, email, or through our website forms.
2. How We Collect Personal Information
We collect personal information directly from you when you:
- Submit a "Get Free Quote" or contact form on our Website.
- Create an account, place an order, or add items to your cart/wishlist.
- Upload artwork or images for custom branding requests.
- Contact us by phone, email, or social media.
- Browse our Website (via cookies and similar tracking technologies).
We may also collect information from third parties, such as payment processors, delivery/courier providers, and analytics or advertising platforms, where reasonably necessary for our business functions.
3. Why We Collect, Hold, and Use Your Information
- Respond to quote requests and enquiries, and provide pricing and product information.
- Process and fulfil orders, including arranging delivery and managing returns under our 100-day money back guarantee.
- Produce custom-branded products from artwork you provide.
- Communicate with you about your order, account, or enquiry.
- Improve our Website, products, and services, including through analytics.
- Send marketing communications, where you have consented or as otherwise permitted by law (you may opt out at any time).
- Comply with our legal and regulatory obligations, and protect against fraud or misuse of our Website.
4. Cookies and Analytics
Our Website uses cookies and similar technologies, including:
Google Analytics
- To understand how visitors use our Website, including pages visited, time spent, and traffic sources, helping us improve our content and user experience.
Meta Pixel (Facebook / Instagram)
- To measure the effectiveness of our advertising and to show you relevant ads on Meta platforms based on your activity on our Website.
These tools may collect information about your device, browsing behaviour, and approximate location, and may set cookies that allow Google and Meta to recognise you across visits and other websites.
Manage your preferences: You can learn more through Google's Ads Settings and Meta's Ad Preferences. You can also disable cookies through your browser settings, although this may affect some Website functionality.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Couriers and delivery/logistics providers, to fulfil and ship your order.
- Payment processors, including PayPal and Stripe, to securely process payments. These providers may collect and store payment data directly in accordance with their own privacy policies.
- IT, hosting, and website service providers (including our website platform provider), who assist us in operating the Website.
- Professional advisers, such as accountants or lawyers, where necessary.
- Government or regulatory bodies, where required or authorised by law.
We do not sell your personal information to third parties. Where we engage third-party service providers, we take reasonable steps to ensure they handle your information securely and in accordance with applicable privacy laws.
6. Overseas Disclosure
Some of our service providers – including Google (Google Analytics), Meta (Meta Pixel), PayPal, and Stripe – are based overseas or store/process data on servers located outside Australia (for example, in the United States). Where this occurs, we take reasonable steps to ensure that any overseas recipients handle your personal information consistently with the Australian Privacy Principles.
7. Data Security
We take reasonable technical and organisational steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, including to meet legal, accounting, or reporting requirements, after which it is securely deleted or de-identified.
9. Access, Correction, and Complaints
You have the right to request access to, and correction of, the personal information we hold about you. If you believe your personal information is inaccurate, incomplete, or has been mishandled, you may lodge a complaint with us using the contact details below. We will respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Children's Privacy
Our Website and services are intended for business and adult consumers and are not directed at children. We do not knowingly collect personal information from children.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us: